No two people are alike, so our services and the attention we will give to you will be different from our other residents. We treat all our residents as individuals.
Prior to joining us we will complete a thorough assessment of your needs and discuss with you on a one-to-one basis how best we can meet your requirements and expectations.
Once you have joined us, an experienced member of staff will be assigned to you as your key contact. In this way you have someone special, who knows you well, that you can discuss things in detail with.
We are registered with CQC to provide ‘Personal Care’ for the elderly under categories (OP) and (DE). This covers:
- Full time care for elderly ladies & gentlemen who do not require the support of a qualified nurse on a daily basis, but who require assistance and personal care in their daily life (OP).
- Provide full time care for a number of elderly ladies & gentlemen who are diagnosed as having dementia (DE).
- Carer Breaks – this allows a carer to take a well earned holiday, whilst knowing that their relative is being well looked after at Winthorpe Hall.
- Convalescence breaks – Recuperation after hospital or illness.
- Day Care – This is usually 9:00 to 4:00pm and allows the family to attend appointments. This can be tailored to suit individual needs.
Personal Care Plan
All Residents will have a tailor made computerised care plan. The personal care plan is developed with your involvement after admission. It will be reviewed and updated monthly to reflect any changes and to ensure that objectives for person centred care and support are addressed. Family and close friends are encouraged to participate in the resident’s daily routine wherever appropriate and are invited to review meetings.
Visits to the Hospital
Should you feel unwell then your own doctor will be called out to attend to you and any follow–up medical treatment will be carried out by the district nurses who call at the Home on most days.
Personal Care
Bathing and assistance with daily personal care is part of our service. The more able residents can utilise the on-suite facilities including the en-suite showers.
Meals & Hot Drinks
All meals are provided as part of our service and hot drinks are available at all times on request. Family and friends are welcome to join you for lunch or tea, provided that we are given at least a days notice in order for us to cater for the additional numbers.
Visits from Family & Friends
We have an open door policy and there is no restriction to visiting times.
Laundry
All personal laundry is carried on the premises and is part of our service. Items of clothing requiring ‘dry-cleaning’ is however not part of our service.
Telephone calls
All bedrooms have a telephone point. There is also a payphone in the main reception area. Residents who wish to have a private telephone in their room may do so and arrange to pay their phone bills with the administrator.
Nurse Alarm System
All bedrooms, lounges and bathrooms have a central nurse call alarm system.
Pocket Money
All Residents have their own pocket money accounts which is readily available to them and their families for inspection.
Hairdressing
Hairdressing services are available on a Tuesdays and all Residents can book for this service.
Additional facilities are available on request.
