74 Gainsborough Road, Winthorpe, Nr Newark,   Nottinghamshire NG24 2NR

Personal Care Plan.

Your personal care plan is developed with your involvement after your admission. It will be reviewed and updated at least monthly to reflect any changes and to ensure that objectives for nursing, personal care and support are addressed. Family and friends are encouraged to participate in the resident’s daily routine wherever appropriate and may be invited to review meetings.

Visits to the Hospital.

Should you feel unwell then your own Doctor will be called out to attend to you and any follow-up medical treatment will be carried out by the District Nurses who call at the Home on most days. However, should you need to attend hospital for a specific reason then family relatives will normally escort you. If for any reason family and friends cannot be available to escort you to hospital then a member of staff will be allocated for escort duty. We feel it is important that a familiar face is with you to offer support and assistance.

Personal Care.

Bathing and assistance with daily personal care is part of our service. The more able residents can utilise the en-suite facilities including the en-suite showers.

Meals and Hot Drinks.

All meals are provided as part of our service and hot drinks are available at all times on request. Family and friends are welcome to join you for lunch or tea, provided that we are given at least a day's notice in order for us to cater for the additional numbers.

Visits from Family & Friends.

We have an open door policy and there is no restriction to visiting times.

Laundry.

All personal laundry is carried out on the premises and is part of our service. Items of clothing requiring 'dry-cleaning' is however not part of our service and must be undertaken by family members or friends.

Telephone calls.

All bedrooms have a telephone point. There is also a payphone in the main reception area. Residents who wish to have a private telephone may do so and arrange to pay their phone bills with the administrator.

Nurse Alarm System.

All bedrooms, lounges and bathrooms have a central nurse call alarm system. For peace of mind, trained assistance will be available within seconds of initiating the call system.

Lifting and Handling.

All staff are trained in 'Lifting and Handling' of elderly residents. Residents who are less mobile are moved using hydraulic hoists to ensure that safety to resident is of paramount importance.

Pocket Money.

All residents have their own pocket money accounts which is readily available to them and their families for inspection.

Hairdressing.

Hairdressing services are available on a Tuesday and all residents can book for this service.

Additional facilities are available on request.